Car Repair and Service

Way back on August 1st as we were swallowed by the first big flood we had faced here in Phnom Penh we lost the liner for the front passenger wheel well.  Three months ago we took our car to the Toyota Dealership to get it repaired and they told us that they would need to order the part.  It finally came in last week, so we ventured back to the Toyota Dealership to get the car repaired.

We had the person that setup the appointment for us check to see how long it would take, and when they told us an hour to install the part and an hour for an oil change and service, we decided to just go and wait.  The dealership is only about ten kilometers from our office, we decided that we better give us at least forty-five minutes to get there.  We were shocked that it only took us thirty minutes.

They did the oil change first, which took less than an hour, but then we were given a front row seat watching the car repair, just outside the window of the waiting room.  We could tell that they have not had to replace this part often.  They first went to the driver side to find out how that one was attached to the car.  The next logical step, in our opinion, would have been to remove the tire to give them room to work, but they decided to turn the wheel and try and work around the tire. (We have been told logical reasoning is a skill people lack here.)  It took them more than thirty minutes to finally start installing the new liner.  They finally got it on and we were out of there before the two hours that they promised.  Of course this process had to be our picture for today.  One interesting sign that we could not get a good picture of was the "Denting Area."  We were glad that they did not put our car over there, because we did not want any dents.

We were able to make significant progress on the new report for Hong Kong.  We have gathered all of the information, now we need to determine how to analyze it in a way to help us in the future.